Warranty: 

Your BiSaddle comes with a 1 year warranty on the surface padding and a limited lifetime warranty on the base frame against manufacturer defects and only applies to the original owner. The warranty does not cover wear and tear, and does not cover accidents. The 1 year warranty starts on the date of purchase and does not restart when warrantied items are processed or received.  

3D Printed / Standard Surface Padding Care:

Please note that certain chamois creams and sunblock can react with a rider's sweat and cause damage to the 3D material and standard covers over time. This is usually due to riders having more acidic sweat in combination with the creams.

Chamois cream can still be used, and will not void your warranty. However, saddles exposed to body fluids and chemicals can wear at a quicker rate, especially in hot/humid environments. 

The best way to prolong the longevity of your saddle is to clean it after heavy rides, especially when chamois cream is used. A 20:1 mixture of water to dish soap is recommended.

Please email us at warranty@bisaddle.com if you have any other questions or concerns.