Fill out the form below to begin your return and get an RMA #
Your order number can be found in your original confirmation email or on your packing slip under "Customer PO". You must also enter the same email you used when purchasing your BiSaddle.
Return and Refund Policy
Return: We offer a 90 day money back guarantee on all saddles purchased directly from BiSaddle. This does NOT apply to orders placed with Amazon, Bike Shops, etc. You must follow their specific return procedures/policies. We cannot and will not accept them.
We recommend riding your BiSaddle for a minimum of 30 miles before considering returning it. We have had many cyclists who have shared their experience of taking time to make small adjustments until they found ultimate comfort. You can normally get comfortable within 30 miles of riding and adjusting. If after 30 miles you are still not quite as comfortable as you desire please contact us at (435) 673-0777 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style. If after troubleshooting you are still not satisfied, then you can send your BiSaddle back within 90 days of your purchase date for a full refund minus shipping cost. You are required to pay return shipping and the BiSaddle must not be damaged. The saddle must also be clean, free from any dirt, mud, or any other substance. Damaged saddles will not receive a refund. Please include a copy of the original invoice/packing slip to help expedite the return process. We Do Not offer refunds after 90 days from date of purchase. Please contact us with questions or concerns at sales@bisaddle.com or (435) 673-0777
Refund: If your saddle is returned undamaged, clean, and postmarked as shipped to us within 90 days of your purchase date, then we will refund the entire amount of your purchase minus shipping cost. Your refund will be made to the method of payment used to make your purchase. This only applies to orders placed directly with BiSaddle. We cannot accept returns and issue refunds for saddles purchased through Amazon or other shops.
Warranty: Your BiSaddle comes with a 1 year warranty on the surface padding and a lifetime warranty on the base frame against manufacturer defects and only applies to the original owner. The warranty does not cover wear and tear.
Please return your BiSaddle to:
BiSaddle Returns
RMA # (Your RMA here)
1076 East Commerce Dr. #400
St. George, UT 84790
sales@bisaddle.com
888.749.7977