Return and Refund Policy

Return: We offer a 90 day money back guarantee. We recommend riding your BiSaddle for a minimum of 30 miles before considering returning it. We have had many cyclists who have shared their experience of taking time to make small adjustments until they found ultimate comfort. You can normally get comfortable within 30 miles of riding and adjusting. If after 30 miles you are still not quite as comfortable as you desire please contact us at (435) 673-0777 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style. If after troubleshooting you are still not satisfied, then you can send your BiSaddle back within 90 days of your purchase date for a full refund minus shipping cost. You are required to pay return shipping and the BiSaddle must not be damaged. Damaged saddles will not receive a refund. We Do Not offer refunds after 90 days from date of purchase. Please contact us with questions or concerns at sales@bisaddle.com or (435) 673-0777


Refund: If your saddle is returned undamaged and postmarked as shipped to us within 90 days of your purchase date, then we will refund the entire amount of your purchase minus shipping cost. Your refund will be made to the method of payment used to make your purchase.


Warranty: We offer a lifetime warranty against manufacturer defects. The warranty does not cover wear and tear and is only available to the original purchaser.


Please return your BiSaddle to:

BiSaddle

Attn: Returns

1076 East Commerce Dr #400

St. George, UT 84790

sales@bisaddle.com

888.749.7977

Fill out the form below to begin your return and get an RMA #

Name:

Phone:

Email:

Order number:

What were you wanting to accomplish with BiSaddle?:

What would you change about BiSaddle to make it better?: