Returns/Exchanges

Return and Refund Policy

Return: We offer a 90 day money back guarantee on all saddles purchased directly from BiSaddle, both in the USA and worldwide. This does NOT apply to orders placed with Amazon, Bike Shops, other retailers, etc. You must follow their specific return procedures/policies. We cannot and will not accept them.

 

We recommend riding your BiSaddle for a minimum of 30 miles before considering returning it. We have had many cyclists who have shared their experience of taking time to make small adjustments until they found ultimate comfort. You can normally get comfortable within 30 miles of riding and adjusting. If after 30 miles you are still not quite as comfortable as you desire please contact us at 1-877-397-2165 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style. If after troubleshooting you are still not satisfied, then you can send your BiSaddle back within 90 days of your purchase date for a full refund minus shipping costs, if applicable. You are required to pay return shipping and the BiSaddle must not be damaged. The saddle must also be clean, free from any dirt, mud, or any other substance. Damaged saddles will not receive a refund. Please include a copy of the original invoice/packing slip to help expedite the return processWe Do Not offer refunds after 90 days from date of purchase. Please contact us with questions or concerns at returns@bisaddle.com or 1-877-397-2165.

 

Refund: If your saddle is returned undamaged, clean, and postmarked as shipped to us within 90 days of your purchase date, then we will refund the entire amount of your purchase minus shipping cost, if applicable. Your refund will be made to the method of payment used to make your purchase. This only applies to orders placed directly with BiSaddle. We cannot accept returns and issue refunds for saddles purchased through Amazon or other retailers.

Once the saddle arrives, the refund will be issued within 2-4 business days, upon the above conditions being met. It may take several days for the refund to finalize, depending on your financial institution.

 

Exchanges: If you would like to exchange your saddle for another model of equal or lesser value, you may do so within the 90 day money back guarantee. You will be required to pay the shipping, and we will exchange it, and then ship it back to you at no charge. The saddle must be undamaged and clean when it arrives. If there is a price difference between your current saddle and the exchanged unit, we will refund you the difference, if applicable. If you want to swap to a model that requires additional payment, please reach out to us by phone or email for further assistance.

Please add a note in the RMA form or in the box stating which saddle you would like to exchange to, as well as your return address. That will help us speed up the process, and get you back to riding more comfortably! Email us exchanges@bisaddle.com if you have any additional questions about exchanging your BiSaddle.

 

Warranty: Your BiSaddle comes with a 1 year warranty on the surface padding and a lifetime warranty on the base frame against manufacturer defects and only applies to the original owner. The warranty does not cover wear and tear, and does not cover accidents. 

 

To return or exchange your BiSaddle, please fill out the form below to get your RMA number. The RMA number is required to return or exchange the saddle. You will need your order number and email used to place the order. If you are exchanging for another model, please state the model you would like to exchange it for in the notes section of the form.

 

Please return your BiSaddle to:

BiSaddle Returns or BiSaddle Exchanges (specify return or exchange on box)

RMA # (Your RMA here)

1076 East Commerce Dr. #400

St. George, UT 84790

returns@bisaddle.com (returns only)

exchanges@bisaddle.com (exchanges only)

1-877-397-2165

Fill out the form below to begin your return and get an RMA #

Your order number can be found in your original confirmation email or on your packing slip under "Customer PO". You must also enter the same email you used when purchasing your BiSaddle.